Therapist in a Lab coat

A doctor's canine companion helps put patients at ease

Troy -- Dr. Eric Gross walks from his office to an examination room, trailed by a four-legged, tail-wagging shadow.

The physician's companion is Willie, a chocolate Labrador retriever and registered therapy dog.

Gross, who's part of an internal medicine practice in the city's Lansingburgh neighborhood, started bringing his dog to work last spring. His patients have been touched by Willie's canine magic.

"He leans right up against me and almost melts in my lap. He's such a beautiful dog and makes me feel good," said Marion Tyll, 79, of Troy, a diabetic who brings a rawhide bone as a treat for Willie each time she makes an office visit.

"I love him and he loves me. We both look forward to our time together," said Tyll. "Just petting him brings back happy memories of when we had dogs when my kids were small."

The 4-year-old, 90-pound dog accompanies Gross to work several days each week wearing a red vest and identification card as a registered member of Therapy Dogs International. The group was formed in 1976 and has dozens of chapters nationwide. The dogs bring good cheer and a healing quality to residents of nursing homes, patients in hospitals and others.

A private medical practice is an unusual setting for a therapy dog.

"I haven't heard of a therapy dog in a doctor's office before, but it's wonderful. It will open doors for others," said Michele Traynor, a nurse at Our Lady of Mercy Life Center in Guilderland and therapy dog owner.

"Having a therapy dog in a doctor's office will help people relax and take the scariness away," said Traynor, who brings her cocker spaniel and beagle to work with the nursing home residents.

For several years, she organized the Mercy's Caring Canines chapter, which had about a dozen therapy dogs that visited the nursing home residents. The chapter has since disbanded after one of Traynor's dogs died and others grew old and infirm.

"Patients have responded very well to Willie and he's been a great asset," said Gross, 53, of Slingerlands. He and wife, Maureen, jog a few miles with Willie each morning to keep him fit. The dog also romps with their two children.

"If he's at home, he's pretty lazy and just sleeps all day," Gross said. "But when I bring him into the office, he really works the crowd."

Willie wears a tag on his collar that reads, "I'm a therapy dog." A patch notes: "Ask to pet me. I'm friendly." Few patients need that reminder.

"The older patients just love him to pieces," said Becky Bederian, an office assistant. "When we're drawing blood, he'll just rub up to their legs and help them relax."

"Patients schedule their visits for a day when Willie's going to be in the office," said Teri DiSarno, a lab technician.

Many patients bring Willie treats. A driver with a courier service delivers a dog bone with the office mail and packages each day.

As Willie saunters between examination rooms or makes rounds with Gross at the practice's other office in Clifton Park, the Lab has a way of spurring conversation.

"Willie makes a great introduction," Gross said. "When patients stop to pet him, they typically end up telling me their dog stories."

Reprinted with permission of

PAUL GRONDAHL, Staff writer, Times Union
First published: Tuesday, December 17, 2002

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